Shipping Policy
Getting your furniture home
We know getting your new furniture home safely is just as important as crafting it beautifully in the first place. That’s why we’ve partnered with trusted carriers and created a shipping process that’s as thoughtful as our design process. Before you place your order, take a quick look at our shipping details below – we want you to know exactly what to expect when your handcrafted piece makes its journey from our Toronto workshop to your home.
Where We Ship
Right now, we’re shipping all across Canada – from coast to coast! We’re working hard to bring our sustainable furniture to the US soon, so stay tuned if you’re south of the border.
What does Shipping cost?
Here’s the good news: free shipping on orders $800 and above! For our smaller treasures like Bunn bowls and coasters, shipping runs between $25-$35 depending on what you’re ordering and where it’s headed.
How long will it take?
Since every piece is handcrafted just for you, we begin building your furniture only after you place your order. This ensures you’re getting something truly made for your space, not sitting in a warehouse somewhere!
Total time from order to your door: 4-8 weeks
Production time: 4-6 weeks in our Toronto workshop
Shipping time: 7-10 business days (most Canadian cities)
We work hard to get your piece to you as quickly as possible while maintaining our quality standards, but sometimes the handcrafted process takes a little extra time to get everything just right.
Delivery Options
Standard Shipping: Covers most Canadian cities in 7-10 business days
Remote areas: A bit longer (we’ll let you know!)
Need it faster? Expedited delivery is available for some items and locations
Local pickup: Available from our Toronto Annex location (Monday-Friday, 8AM-5PM)
We’ll calculate exact shipping costs and delivery estimates at checkout based on your postal code.
Important note: Due to furniture size and weight, we can’t deliver to PO boxes – residential and business addresses only.
What to expect
Your furniture arrives 100% ready to use – no assembly required! Simply unpack and enjoy your handcrafted piece immediately. Our team will help load furniture into your vehicle if you choose local pickup.
Staying in touch
Once your order ships, you’ll get a tracking number so you can follow along as your new furniture makes its way home. We love a good delivery day as much as you do! For production updates, just email us at krisette@krisette.com.
If something goes wrong
Life happens – whether it’s unexpected weather, shipping hiccups, or other surprises along the way, your order might experience some delays. We’ll always keep you in the loop and give you realistic delivery estimates so you’re never left wondering where your beautiful new furniture is.
Damaged during shipping? Let us know within 24 hours at krisette@krisette.com with photos and a description. We’ll work with our shipping partners to make it right.Important: Natural wood variations like small knots, grain patterns, or color differences are beautiful characteristics of our reclaimed materials, not defects!