Frequently Asked Questions

Furniture Care & Maintenance Guide

How do I clean spills on my luxury wooden furniture?

Spill cleanup is simple: immediately wipe the area with a damp cotton cloth, then dry completely with a clean, dry cotton cloth. This quick response protects your furniture investment and maintains its premium appearance.

How do I care for luxury coffee ground furniture?

Furniture care for your Bunn pieces is straightforward:

Daily Cleaning:

• Use damp cotton or microfiber cloths for routine cleaning
• For deep cleaning, use mild soap and water, followed by damp cloth residue removal and complete drying
• Never soak or let water pool on surfaces

Protection Methods:

• Use placemats, coasters, and trivets to protect surfaces
• Heat protection is essential – never place hot items directly on furniture
• Use notepads when writing to prevent surface impressions

Do luxury coffee tables require special maintenance?

Low-maintenance furniture care is a key benefit of our pieces. Simply wipe occasionally with a damp cloth to keep your sustainable furniture looking beautiful for years. No special treatments or expensive maintenance products required.

What to Avoid:

• Never scrub furniture surfaces
• Avoid abrasive cleaners, sandpaper, waxes, oils, polyurethanes, or varnish
• Don’t oversoak with water

About Our Sustainable Furniture Products

What materials are used in Krisette & Company furniture?

Our handcrafted furniture combines solid hardwood, engineered wood, and recycled coffee grounds collected from local Toronto coffee shops. This unique eco-friendly material blend creates sustainable luxury furniture with distinctive character and natural beauty. Each piece showcases our commitment to environmental responsibility while delivering premium quality furniture.

What makes the Bunn coffee table top unique?

The Bunn coffee table features an innovative surface made from compressed recycled coffee grounds, creating a solid, durable tabletop similar to high-quality resin surfaces. The smooth texture displays beautiful natural color variations and unique grain patterns – no two coffee ground tables are identical. Despite being crafted from recycled materials, the surface withstands daily use and is sealed with our protective matte lacquer finish to prevent transfer while maintaining a subtle coffee aroma.

What type of wood finish is applied to luxury tables?

Each handcrafted table features a durable clear matte lacquer finish designed for daily use while preserving the natural wood beauty. This professional-grade finish protects against spills and wear while maintaining the authentic appearance of reclaimed materials.

Custom Furniture Orders & Personalization

Does Krisette & Company have a furniture showroom in Toronto?

We don’t operate a public showroom, but customers can pick up furniture orders directly from our workshop in Toronto’s Annex neighborhood. This allows you to see your handcrafted piece before taking it home.

How do I order custom handcrafted furniture?

Custom furniture orders are our specialty! For each dimension you’d like to customize beyond our standard sizes, an additional $100 customization fee applies. For example, if you prefer a table height of 20″ instead of our standard height, this would incur one customization fee.

Get in touch with our design team at krisette@krisette.com to discuss your vision, and we’ll collaborate to create personalized luxury furniture that matches your exact specifications and space requirements.

How long does custom furniture take to make?

Made-to-order furniture typically requires 4-6 weeks for completion. Since we don’t maintain inventory, every piece is handcrafted specifically for you, allowing complete customization of any design in our collection. This ensures your furniture is built to your exact preferences.

Can I order wood and finish samples?

Yes! Wood finish samples are available in sets of six or twelve pieces. Each sample set includes various wood species and coffee finishes to help you choose the perfect combination for your space. Note that samples show grain patterns and colors but not actual wood thickness.

Order Changes, Cancellations & Returns

Can I cancel my custom furniture order?

Order cancellation is possible within 24 hours of placing your order through shopacremade.com. After this window, orders become final as we begin the handcrafting process.

How do I modify my furniture order after placing it?

Order modifications must be requested within 24 hours of purchase. Contact us at help@shopacremade.com with your order number and specific changes needed.

What is the return policy for luxury furniture?

Our 30-day return policy ensures customer satisfaction. Email krisette@krisette.com to initiate returns. You’ll arrange return shipping, and after inspection at our studio, receive full store credit for items in original packaging and like-new condition (no scratches, stains, damage, or modifications).

Shipping & Delivery Information

What if my furniture arrives damaged during shipping?

Damaged furniture delivery should be reported within 24 hours. Email krisette@krisette.com with photos and damage description. We partner with shipping carriers to resolve issues. Note: natural wood variations like small knots, grain patterns, or color differences are characteristics of reclaimed materials, not defects.

Where does Krisette & Company ship furniture?

We provide nationwide furniture shipping across Canada, bringing handcrafted sustainable furniture to customers from coast to coast.

How much does luxury furniture shipping cost?

Free shipping is included on orders $800 and above. Smaller items like Bunn bowls and coasters have shipping costs between $25-$35 depending on size and quantity.

Do you ship furniture to PO boxes?

Due to furniture size and weight, PO box delivery is not available. Residential and business addresses only.

Can I pick up my order instead of shipping?

Local pickup is available from our Toronto Annex location during business hours (Monday-Friday, 8AM-5PM). Our team assists with loading furniture into your vehicle once your order is ready.

How do I track my furniture order status?

Order tracking information is provided via email once furniture ships. For status updates during production, contact our customer service team at krisette@krisette.com with your order details.

Does furniture require assembly upon delivery?

Pre-assembled furniture delivery means your pieces arrive 100% ready to use. No assembly required – simply unpack and enjoy your handcrafted furniture immediately.

How long does furniture delivery take?

Handcrafted furniture delivery typically takes 4-8 weeks from order to arrival. Weather, shipping delays, or unforeseen circumstances may affect timing, and we’ll provide updates and revised delivery estimates if delays occur.