Privacy Policy

About This Privacy Policy

At Krisette & Co., we believe you should know exactly how we handle your personal information when you shop with us online. This privacy policy explains what information we collect, why we need it, how we protect it, and what rights you have regarding your personal data. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we’re committed to being transparent about our practices.

If you have any questions about this policy or how we handle your information, you can reach our Privacy Officer at krisette@krisette.com.

What Information We Collect and Why

When you visit our website or make a purchase, we collect certain information to provide you with the best possible service. This includes basic details like your name, email address, phone number, and shipping address so we can process and deliver your orders. When you make a purchase, we also collect your billing information and payment details, including credit card or debit card information, which we need to complete your transaction securely.

We also gather some technical information automatically when you browse our site, such as your IP address, browser type, and how you navigate through our pages. This helps us improve our website and understand what our customers are looking for. If you create an account with us, we’ll store your username, password, and purchase history to make future shopping easier for you.

Sometimes we collect additional information when you contact our customer service team, sign up for our newsletter, or participate in surveys or promotions. We only ask for information that’s necessary to provide the service you’re requesting or to improve your shopping experience with us.

How We Use Your Information

The primary reason we collect your personal information is to fulfill your furniture orders and provide excellent customer service. This means processing your payments, arranging delivery to your home, managing your account, and helping you with any questions or concerns you might have about your purchase.

We also use your information to protect both you and us from fraud. Our security systems monitor transactions for unusual activity to keep your financial information safe. With your permission, we may send you marketing emails about new furniture collections, special offers, or design tips that might interest you. You can always unsubscribe from these communications if you change your mind.

Your information also helps us improve our business by understanding shopping patterns, popular products, and website performance. We may use aggregated, anonymous data for market research, but this never includes personally identifiable information.

Keeping Your Payment Information Secure

Because we handle credit card and debit card payments, we take security very seriously. All payment transactions on our website are protected by advanced encryption technology (SSL/TLS), which means your financial information is scrambled as it travels between your computer and our secure servers. We comply with the Payment Card Industry Data Security Standards (PCI DSS), which are strict security requirements for businesses that process card payments.

We work with reputable payment processors who specialize in secure payment handling, and we don’t store your complete credit card numbers on our own servers. Only authorized personnel have access to payment information, and they’re trained on proper security procedures. We regularly monitor our systems for any security threats and update our protection measures as needed.

Our website address is: https://www.krisette.com

When We Share Your Information

We don’t sell your personal information to other companies, but we do share it with trusted service providers who help us run our business. This includes payment processors who handle your credit card transactions, shipping companies who deliver your furniture, and customer service platforms that help us respond to your inquiries. These companies are required to protect your information and can only use it for the specific services they provide to us.

We may also share your information if we’re legally required to do so, such as in response to a court order or government investigation. In the unlikely event that our business is sold or merged with another company, your information would be transferred as part of that transaction, but it would still be protected under the same privacy standards.

If we ever want to share your information for any other purpose, we’ll ask for your explicit permission first.

How Long We Keep Your Information

We only keep your personal information as long as we need it for legitimate business purposes or as required by law. For example, we’re required to keep transaction records for seven years for tax purposes. We’ll maintain your account information until you close your account, plus an additional year in case you need to reference past orders or warranties.

If you’ve signed up for marketing emails, we’ll keep your contact information until you unsubscribe. Website analytics data is typically kept for two years to help us understand long-term trends and improve our service.

Your Privacy Rights

Canadian privacy law gives you several important rights regarding your personal information. You can request to see what personal information we have about you, and if any of it is incorrect, you can ask us to fix it. If you no longer want us to use your information for certain purposes, like marketing, you can withdraw your consent at any time.

You also have the right to request that we delete your personal information, though we may need to keep some records for legal reasons, such as transaction history for tax purposes. If you want to transfer your information to another service provider, we can help you with that too.

If you’re not satisfied with how we’ve handled your privacy concerns, you have the right to file a complaint with the Privacy Commissioner of Canada. You can reach them at www.priv.gc.ca, by phone at 1-800-282-1376, or by email at info@priv.gc.ca.

Cookies and Website Tracking

Like most websites, we use cookies and similar technologies to improve your browsing experience. Cookies are small files that are stored on your device when you visit our website. They help us remember your preferences, keep you logged into your account, and understand how you use our site so we can make it better.

We also use cookies to show you relevant advertisements and to analyze website traffic. You can control or disable cookies through your browser settings, but please note that this might affect how well our website works for you. Some features, like keeping items in your shopping cart, may not function properly without cookies.

Our website address is: https://www.krisette.com

Third-Party Websites

Our website may include links to other websites, such as our social media pages or partner sites. We’re not responsible for how these other websites handle your personal information, so we encourage you to read their privacy policies before sharing any personal details with them.

International Data Transfer

Some of our service providers may be located outside of Canada, which means your personal information might be transferred to other countries for processing. When this happens, we make sure these companies provide adequate protection for your information in accordance with Canadian privacy standards.

Data Breach Protection

While we work hard to protect your information, we want you to know what would happen in the unlikely event of a data breach. If there’s ever a security incident that could pose a real risk of harm to you, we’re required by law to notify the Privacy Commissioner of Canada and to inform you directly. We have incident response procedures in place to quickly contain any breach, assess the risk, and take appropriate action to protect your information.

Children’s Privacy

Our furniture store is designed for adults, and we don’t knowingly collect personal information from children under 13 years of age. If we discover that we’ve accidentally collected information from a child, we’ll delete it immediately. As part of our commitment to reducing the illicit use of children’s images, we will also not use any media of human children in our advertising or any other materials.

Changes to This Policy

We may need to update this privacy policy from time to time as our business grows or as privacy laws change. When we make significant changes, we’ll let you know by posting the updated policy on our website and sending you an email if the changes affect how we use your information. For major changes, we may ask for your renewed consent.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Please note that if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Krisette & Co. takes no responsibility for keeping location information private if embedded location data or other location data is shared by the user.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.